Frequently Asked Questions (FAQs)

1. How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing the checkout process.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) service on eligible orders across Bangladesh.

3. What are your delivery charges?

  • Inside Dhaka: 80 BDT

  • Outside Dhaka: 150 BDT

4. How long does delivery take?

Delivery time may vary depending on your location.

  • Dhaka: Usually 1–3 business days

  • Outside Dhaka: Usually 2–5 business days

5. What payment methods do you accept?

We accept:

  • bKash

  • Nagad

  • Cash on Delivery (COD)

Payment Number: 01613539965

6. Do your products come with a quality guarantee?

We always strive to provide quality products as shown in the product description and images. Customers are encouraged to review product details before placing an order.

7. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

8. Do you accept returns or exchanges?

Yes, returns or exchanges may be accepted for damaged, defective, or incorrect products according to our Refund & Returns Policy.

9. Can I order from outside Bangladesh for my family or friends?

Yes. Overseas customers can place orders for their family members, relatives, or friends living in Bangladesh. We will deliver the products to the provided Bangladeshi address.

10. How can I contact customer support?

You can contact us through:

11. Do all sarees include a blouse piece?

Product details vary by item. If a blouse piece is included, it will be clearly mentioned in the product description.

12. Can product colors vary slightly from the pictures?

Yes. Due to lighting conditions, camera settings, and screen display differences, actual product colors may vary slightly from the images shown on the website.

13. Is my personal information secure?

Yes. We respect your privacy and take appropriate measures to protect your personal information. Please review our Privacy Policy for more details.

14. Do you deliver all over Bangladesh?

Yes, we provide delivery services throughout Bangladesh.

15. How can I track my order?

You can use the Order Tracking feature on our website or contact our support team with your order information for assistance.