Refund & Returns Policy

Welcome to Tanjila Shop BD. We always try to ensure the best quality products and service for our customers. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery

  • You received the wrong product

  • The product is incomplete or missing parts

To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Request Time

Customers must contact us within 3 days of receiving the product to request a return or replacement. After this period, return requests may not be accepted.

3. Non-Returnable Items

We do not accept returns for:

  • Used or washed items

  • Products damaged due to customer handling

  • Change of mind after delivery (in most cases)

  • Sale or discounted items (if mentioned as non-returnable)

4. Refund Policy

Refunds are issued only in special cases such as:

  • Product out of stock after order confirmation

  • Failed delivery due to our issue

  • Verified return approval

Refunds will be processed through:

  • bKash

  • Nagad

  • Bank transfer (if applicable)

Processing time may take 3–7 working days after approval.

5. Exchange Policy

If your product is eligible, we may offer:

  • Product replacement

  • Same product exchange

  • Store credit (in some cases)

Exchanges depend on product availability.

6. Return Process

To request a return:

  1. Contact us via phone or WhatsApp

  2. Provide order details and issue description

  3. Share clear photo/video proof (if applicable)

  4. Wait for confirmation from our support team

7. Shipping Charges for Returns

  • If the mistake is from our side (wrong/damaged product), we cover return shipping.

  • If the return is due to customer preference (where applicable), the customer may need to bear shipping costs.

8. Contact Us

If you need help with returns or refunds, contact us:

Thank you for shopping with Tanjila Shop BD. We value your trust and always aim to provide the best possible service.